Should I cancel a session if there are tech issues?
If you experience technical difficulties during your session, you should briefly troubleshoot them with these steps. If you still have tech issues after th...
Thu, 8 Sep, 2022 at 5:25 PM
What are the four Fluentify Standards?
Fluentify Standards is an incentive scheme designed to reward B2B PRO tutors for hitting certain targets. You’ll find the targets at the top right-hand cor...
Tue, 20 Apr, 2021 at 4:15 PM
What do I need to know about my student prior to a session?
Tutors can get a booking from a student new to Fluentify or a student who has already been having sessions. 1. New student: Check your student’s profi...
Tue, 20 Apr, 2021 at 4:18 PM
What do the red, green and orange circles next to the students' names mean?
Red circle: Student isn’t connected. Green circle: Student is connected. Orange circle: Student’s status is unknown. 
Tue, 29 Dec, 2020 at 4:03 PM
What is a B2B Trial?
B2B (PRO) tutors will sometimes see the tag B2B TRIAL on their calendars. This means that an HR representative from a potential client has booked a session ...
Tue, 20 Apr, 2021 at 4:33 PM
What is 'session type'?
A session type you can see in your upcoming sessions indicates what type of session you should teach. You should always check the session details and stude...
Tue, 29 Dec, 2020 at 3:58 PM
What is the best way to watch a video together in class? Can I use screen-sharing?
No, you cannot use screen-sharing to watch a video together because the student will not be able to hear the audio. There are two ways to watch a video...
Tue, 29 Dec, 2020 at 3:56 PM
What should I do when a student is late or doesn't show up?
If a student shows up late to your session, it is up to you whether to conduct a 30 minute session or to do the session only with the remaining time. If you...
Tue, 29 Dec, 2020 at 3:55 PM
What should I do when I am experiencing technical issues?
Based on your connection issue, follow the steps below. 1. Can’t connect at the beginning of a session (black screen or choppy video) This is usually a...
Thu, 8 Sep, 2022 at 6:01 PM
Why do some tutors do both B2C and B2B sessions?
All tutors start out on Fluentify as B2C tutors, teaching private students.  If, after a time, the tutor then becomes a PRO, teaching B2B students, they wi...
Tue, 20 Apr, 2021 at 4:35 PM