Sessions

Can I cancel a booked session?
Yes, tutors can cancel booked sessions up until 6 hours prior to a scheduled lesson. It is always important to handle cancellations with care and generally ...
Thu, 8 Sep, 2022 at 5:26 PM
Can I teach back-to-back sessions?
Yes, tutors can teach back to back sessions but it is important to pay special attention to time keeping. If a back-to-back booking was made by the same st...
Tue, 29 Dec, 2020 at 5:29 PM
Can my sessions be recorded?
Sessions are recorded during tutors’ initial time at Fluentify and as part of Fluentify Quality Programme. Tutors will normally be informed when their sessi...
Tue, 20 Apr, 2021 at 4:08 PM
Can students cancel a booked session?
Yes, students can cancel sessions up until 6 hours prior to the start of a booked session. The system will not allow cancellations past the 6-hour window. ...
Thu, 8 Sep, 2022 at 5:34 PM
During back-to-back sessions does the system automatically cut the student off at the 30-minute mark?
No, it doesn't. The session will continue until the tutor and/or the student decides to quit.  If you have 2 sessions back to back with the sam...
Tue, 29 Dec, 2020 at 5:11 PM
How can I share/upload files?
You can use the ‘Messages’ option to send files to your student and vice versa. Go to your right sidebar and click on “Messages”. Or go to your studen...
Tue, 20 Apr, 2021 at 4:11 PM
How can I test the platform?
It’s always useful to test the platform and make sure your microphone and camera setting are correct and your internet connection stable. Use this LINK to t...
Tue, 29 Dec, 2020 at 5:02 PM
How do I manage sessions?
Tue, 29 Dec, 2020 at 4:56 PM
How many hours before can a student cancel or book a session?
A student can cancel a session 6 hours before it is due to take place and book a session 4 hours before.  A tutor can cancel a session six hours before. Pl...
Thu, 8 Sep, 2022 at 5:27 PM
I have an emergency and need to cancel a session last minute. What should I do?
Tutors (and students) can cancel session up until 6 hours prior to a scheduled lesson. If you need to cancel a lesson and have missed this deadline, you nee...
Thu, 8 Sep, 2022 at 5:30 PM