Gateway Error (Error 504)

Unlike other websites, our servers understandably receive peak periods of traffic every 30 minutes around the start of each session.  This extremely high amount of traffic can lead to temporary moments where it appears that the site is down, particularly when you receive a “Gateway error.”  This type of error simply indicates that there were too many requests to process at that exact moment.  A simple refresh should allow you to get through.

To avoid these outages, and to reduce the chances of our students seeing them, it is best to try to join a session early.  You can join up to five minutes early by opening click.fluentify.com/Go.  Bookmark it so you can easily access it!

If you do experience a Gateway Error, just wait ten to fifteen seconds to allow other traffic to clear and try again.

Too Many Redirects

This is an error that appears occasionally for tutors.  Quite frankly, there’s a lot of data that is stored in your browser memory (on your hard drive).  Sometimes, this data can get out of sync.  When that happens, you might get stuck in a loop where the site is trying to get you to the correct tutor page, but it gets confused.

When this happens, you’ll see a suggestion from Chrome to clear your cache.  Don’t do it!  You could lose any feedback information you have saved for later!  Instead, click on click.fluentify.com/FixMe.  It will clear out the problematic cookies so you can log in again with a fresh start – without losing your saved data.

Error (Error 500)

This error code is the one shown when the system has no idea what happened.  So, it could be caused by any number of things.

The Broken Pencil

A picture containing text, writing implement, stationary, pen 
Description automatically generated

No Broken Pencil

If you don’t see the “broken pencil” graphic, you’re not getting through to the server.  This can be for any number of reasons.  Maybe your Internet connection is down.  Maybe the connection between your ISP and the Fluentify server network is interrupted somewhere.  In any case, you need to start your troubleshooting with your equipment.

First, reboot your router.  Sometimes, internal router tables can get corrupted that will cause this type of issue.

If that doesn’t work, the next step is to reboot your computer.

If that still doesn’t work, see if you can access click.fluentify.com/SpeedTest run a test.  If you can’t even do that, you’re having an issue with your ISP.  If your test results don’t meet these requirements, you’re having an issue with your ISP:

If this checks out fine and you can access other websites, chances are that there is a temporary outage between your ISP and the Fluentify server farm.  If you have a VPN service, you can try to use the VPN to send your data through another continent to detour around the outage.  

If the issue doesn’t clear up within a few minutes, look for a post in the #general channel on Slack to see if other tutors are experiencing the same issue.  If not, create one!  Within a few minutes, you should see either other tutors join your thread or a reply from other tutors indicating that they are not having any issues.

If other tutors say there is an issue, just stick around in the thread for updates as we work to repair the outage.

If other tutors say they’re getting through, your next step is to contact your ISP for assistance or repair.

You have a Broken Pencil

If you do see the Broken Pencil graphic, you are reaching the Fluentify servers, but there is an issue causing you to be blocked.

First, just refresh to see if the problem goes away.  (It usually clears up quickly.)  If not, use click.fluentify.com/FixMe to log out.  Then, log back in to see if you still have the issue.

If you’re still unable to reach the site, look for a post in the #general channel on Slack to see if other tutors are experiencing the same issue.  If not, create one!  Within a few minutes, you should see either other tutors join your thread or a reply from other tutors indicating that they are not having any issues.

If other tutors say there is an issue, just stick around in the thread for updates as we work to repair the outage.

If other tutors say that they are not having any issues, try opening Fluentify.com using an Incognito tab or using Brave (another browser at brave.com that is virtually compatible with Chrome).  If that works, you may need to uninstall Chrome and reinstall it to get back to normal.

If nothing works, contact @Steve (Tutor Support) via DM for help.  If you don’t receive a response quickly, also write a message to hello@fluentify.com to explain that you’re unable to reach the site so they know why you may be missing some sessions.