A student can cancel a session 6 hours before it is due to take place and book a session 4 hours before.
A tutor can cancel a session six hours before. Please only cancel sessions if you really cannot do the class. Always contact the student before you cancel to apologise and explain to them why you are cancelling the session, and ask them to book another session with you.
IMPORTANT: If you have an emergency and you need to cancel less than 6 hours before the session starts, then you must contact your student first (using the Fluentify chat) and then you should contact the team at firstname.lastname@example.org who will cancel the session for you.
For more information on how to cancel a session, go to this post here.